Frequently Asked Questions

Booking sites like Airbnb and VRBO add a guest service fee on top of the nightly rate. When you book directly with our management team, that fee isn’t there — and we pass the savings on to you.

Yes! We offer a discount for returning guests and for guests who book directly through our website. Sign up for Deal Alerts to hear about specials first.

Sign up for Deal Alerts and tell us what you’re looking for — last-minute openings, seasonal specials or special events — and we’ll let you know.

Yes. Reservations are made through Florida Vacation Collection, our local property manager, on their secure booking site.

You’ll see the full payment, deposit, minimum-stay and cancellation terms on the booking page before you reserve. Questions? Just call or email us — our contact details are at the bottom of every page.

Just ask! If there’s no quick turnover scheduled, you may be able to purchase an early check-in or late check-out, based on availability and notice.

Absolutely — pool heat, early check-in and more. Let us know a couple of days before you arrive.

Check-in is after 4 PM and check-out is by 10 AM. Entry is keyless: you’ll get your own door code on arrival day, so there are no keys to keep track of.

Pool heat is available for $50 per day for the length of your stay — please let us know a couple of days before you arrive. The spa shares the pool’s temperature. Heat is mostly needed in the winter months; the south-facing pool gets sun all day.

Yes — bed linens, extra pillows and blankets, bath, hand and makeup towels, and pool towels. Shampoo, conditioner, body wash and a hair dryer are provided too, and there’s a washer and dryer with starter detergent.

Yes, free Wi-Fi throughout the home. The smart TVs are in guest mode, so you can log into your own streaming apps and you’ll be signed out automatically at check-out.

Sorry, no. This is a pet-free home so future guests with allergies can stay comfortably.

In the driveway, the driveway apron, or on the street in front of the house. Please never block the sidewalk or park with tires on the grass — the HOA is strict and will fine or tow.

There’s a pack ’n play and a stroller you’re welcome to use (no high chair, so bring one if you need it). There’s also a cooler for park and beach days.

Yes — every community amenity is included with your stay, with no extra fees. The clubhouse is right across from the front gate, and everyone signs a quick waiver the first time they use the pool. You can even use it on check-out day before a late flight. See the resort page for hours.

About 10 miles to Animal Kingdom, the closest Disney park — roughly 25–30 minutes by car depending on the park and traffic. You can even hear the fireworks from the villa! See the map and drive times for everything nearby.

Yes. Windsor at Westside has a guarded gate — just show the guard your reservation and drive straight to the house.

Orlando International (MCO) has the most flights and is about 35 miles away — around 45 minutes via the FL-417 toll road.

We recommend one. The parks, beaches, restaurants and grocery stores are all an easy drive — Publix is about 7 minutes away. Uber and Lyft also serve the area and usually arrive quickly.